| Plan intent | Buyer and SIRJ account flow | The buyer starts from pricing, plan comparison, integrations, onboarding, or a solution page, and the selected plan or source context carries into signup when available. | Signup can show selected plan and source context before account creation, so the first workspace continues the choice the buyer already made. |
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| Account and workspace | SIRJ account owner | The account owner creates the account, confirms business context, enters the protected workspace, and creates or confirms the first client workspace for source setup. | Workspace and client access pages explain account state, visible-client scope, invitations, role boundaries, and where the first useful workspace action appears. |
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| First source | SIRJ user with source access | The team connects the first source and completes provider setup such as resource selection, webhook activation, permission review, or pipeline mapping when the source requires it. | Integration pages and connector health show auth method, imported records, setup requirements, sync cadence, stale data, and missing setup before reporting depends on the source. |
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| First dashboard evidence | SIRJ product state | The first sync has to produce supported dashboard evidence such as spend, leads, calls, forms, jobs, invoices, payments, campaign rows, or recent activity for the active client. | Dashboard readiness, metric definitions, and data validation explain which cards can appear and which unsupported numbers stay out of client-facing reports. |
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| Reporting handoff | Account team | Once the first dashboard has evidence, the account team can move into reports, weekly insights, white-label exports, and the next source needed to strengthen the revenue story. | Reports, sample report, weekly insights, and exports pages show how dashboard evidence becomes client-ready output without losing source context. |
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| Expansion or governance | Buyer and SIRJ support path | The buyer adds Scale support for recurring QA and portfolio review, or moves into Enterprise when security review, procurement, private connectors, or custom retention decide the rollout. | Connector QA, reporting architecture review, custom connectors, and Enterprise rollout pages explain what deeper support covers before the buyer commits to it. |
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